Return and Refunds
Customer purchased an item and wants to return or exchange – he/she has only 15 days to exchange, and 24 hours to return a product, make sure the items must be returned in a resalable condition. That means your item must be unused and in the same condition as you received it.
Customer purchased a leather good and / or an accessory item – he/she has only 15 days to return or exchange a product, conditioning that the product must be returned in a resalable condition. That means your item must be unused and in the same condition as you received it.
- In case, if any return request made by the customer then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchased amount only.
- Customer purchased an item and that found it defective within 24 hours we will collect and replace the item for you.
- In the case of a product purchased with a gift coupon, bundle offer, special offer or purchased during the sales campaigns etc. then we have the rights not to accept the product return. Replacement is possible only if customer is proving (defect / missing part / etc ) only within 14 days after the delivery
- When we receive the item, our returns department confirm that everything is present and in it’s in original condition to ensure its eligibility for refund.
How to return?
It’s really simple to return an item to us here at genevenovelties.com, please call our Customer Service and they will help you set it up.
Once you’ve called Customer Service, the easiest and fastest way to return the item is to visit your nearest store (store finder link). Make sure to bring a print-out of your order confirmation and civil id
WARRANTY & REPAIR
We offer International Warranty for any watch purchases made at genevenovelties.com. The warranty period begins from the date of order.
All watches are with 24 months product warranty unless stated otherwise. Please refer to the warranty card which will be delivered with your ordered product(s).
Our warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself under normal condition of use.
The warranty does not cover:
Wear and tear to the case, strap or bracelet.
- Defect arising from damage caused by accident, mishandling, incorrect or abusive use (knocks/crush/moisture in the case of non-water resistant models).
- Esthetical changes for normal wear and tear due to aging such as but not limited to scratches, alteration of color on case/strap/bracelet, peeling of the plating and/or missing crystal.
- Broken crown, battery replacement and scratched or cracked case.
- Theft or loss of the complete timepiece or components.
- Parts not covered by this warranty are subject to charges and a quote will be referred to you before we process with the repair.
You are required to present the warranty card for any repairs at any of our shops across Kuwait.